Terms & Conditions

[ORDERS] All orders are final once payment is made. Please check your item details, size and delivery information before placing your order. [RETURNS & REFUNDS] No returns or refunds for change of mind, wrong size or personal preference. Returns/refunds are only accepted for damaged or defective items, unless stated otherwise in the product description. Please contact us within 48 hours with clear photos/videos of the issue. [SHIPPING] Allow 1 to 2 working days for order preparation and dispatch. Delivery usually takes 2 to 3 working days after dispatch, depending on the courier. West Malaysia: RM6 East Malaysia: RM15 Tracking details will be sent via WhatsApp or SMS. [STORE PICK UP] Allow 1 working day for preparation. For same day pickup, please notify us via DM before coming. [VINTAGE ITEMS] Our items are mostly pre loved and vintage. Minor wear, fading or imperfections may be present. Significant flaws will be stated in the product description. Measurements may have a small margin of error. [CONTACT] For urgent matters, DM us on Instagram @udou.my or use the WhatsApp link in our IG bio. By placing an order, you agree to these terms & conditions.